When will rewards be fulfilled?
In cooperation with BackerKit, we’re sending our surveys out 14 days after the Kickstarter ends so Kickstarter has time to collect all the pledge and backers have time to fix pledges that don’t go through.
While you’re completing surveys, we’ll begin production of the rewards.
We will have a Kickstarter Party on Buy Indie Comics Day Saturday, August 4 for local backers to pick up their rewards. Anyone who can’t make it to the party on August 4 will have their rewards shipped to them the week of August 7.
Last updated: June 22, 2018 14:27
How do I add an item to my reward?
It’s easy! While you complete your backer survey, BackerKit will automatically calculate if you overpledged during the campaign and credit you. You can then browse our selection of available items like any online store, and select whichever you want. BackerKit will subtract your credit, and if there’s anything left over BackerKit will charge you then!
Last updated: June 22, 2018 14:29
I overpledged during the campaign for an add on - how do I collect my add on?
It’s easy! While you complete your backer survey, BackerKit will automatically calculate if you overpledged during the campaign and credit you. You can then browse our selection of available items like any online store, and select whichever you want. BackerKit will subtract your credit, and if there’s anything left over BackerKit will charge you then!
Last updated: June 22, 2018 14:30
I want an Add On but did not pledge for it during the campaign. Can I still get an Add On?
Yes, absolutely! While you complete your backer survey, BackerKit will automatically calculate how much you pledged. You can then browse our selection of available items like any online store, and select whichever you want. BackerKit will then charge you anything extra for the Add Ons you selected!
Last updated: June 22, 2018 14:30
Will these rewards be available in your stores?
Yes! Once manufactured, all of these rewards will be available at our Chimera’s Comics retail locations as well as our online store.
Last updated: June 22, 2018 14:31
Current Estimated Shipping Date: August 2018
Last Updated At: 06/22/18What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.